Returns and Refund Policy
Introduction
Thank you for shopping at biclightershop.com We strive to ensure that our customers are happy with their purchases. This Returns and Refund Policy outlines the circumstances under which we offer returns and refunds.
Digital Products, Courses, and Mentorship
- Digital Products: Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges for digital products once the purchase is complete.
- Courses and Mentorship: All courses and mentorship programs are non-refundable. We recommend that you review the course descriptions and prerequisites carefully before making a purchase.
Physical Products
For physical products, we offer a return policy under the following conditions:
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Period: You have 7 days from the date of delivery to return an item.
- Process: To initiate a return, please contact us at info@biclightershop.com with your order details. We will guide you through the process.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Health and personal care items
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
info@biclightershop.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Legal Considerations
Under law, consumers have the right to a 14-day cooling-off period for many goods and services bought online. However, exceptions apply, such as:
- Digital content that is provided immediately with consumer consent.
- Custom-made goods or perishable items.
- Services that have been fully performed, with consumer consent.
Contact
Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to
info@biclightershop.com
